NOW AVAILABLE FOR ONLINE PURCHASE IN SELECT PROVINCES* AB/BC/MB/NB/ON/SK. Enjoy FREE STANDARD SHIPPING in Canada on orders above $30

Shipping and Orders FAQ

Due to COVID-19 and required age-verification measures, please anticipate sudden delays and/or policy changes to shipments with Canada Post. Until further notice, Canada Post will not deliver your order to your address but will instead leave a notice with information of where to pick up your order at the nearest post office. Please ensure to bring a Government-issued ID with you that matches your order information (first and last name, address, date of birth, etc.) to receive your order. We apologize on behalf of Canada Post for any inconvenience this may cause. 

  • What courier does Allo use?
    • Allo uses Canada Post and FedEx for its delivery services.  
    • P.O. box orders can only be serviced through Canada Post by selecting Canada Post as your shipping option at checkout.
  • How long does it take to ship and receive my order?
    • Allo usually processes and ships out orders from our warehouse within 1-2 business days.
    • Once your order is processed and shipped, the time it will take to deliver your package depends on your location 

 

CANADA POST SHIPPING

  • Alberta:
    • Express Shipping (Canada Post 3 to 6 business days)
    • Standard Shipping (Canada Post 5 to 6 business days)
  • British Columbia:
    • Express Shipping (Canada Post 4 to 7 business days)
    • Standard Shipping (Canada Post 6 to 9 business days)  
  • New Brunswick:
    • Express Shipping (3 to 6 business days)
    • Standard Shipping (5 to 6 business days)
  • Ontario:
    • Express Shipping (2 to 5 business days)
    • Standard Shipping (4 to 7 business days)  
  • Saskatchewan:
    • Express Shipping (3 to 4 business days)
    • Standard Shipping (4 to 5 business days)   
  • Manitoba:
    • Express Shipping (Up to 3 business days)
    • Standard Shipping (Up to 4 business days) 

 FEDEX SHIPPING 

  • Alberta:
    • Economy (3 business days)
    • 2 Day shipping (2 business days)
  • British Columbia:
    • Economy (3 to 4 business days)
    • 2 Day shipping (2 business days)  
  • New Brunswick:
    • Economy (2 to 3 business days)
    • 2 Day Shipping (2 business days)
  • Ontario:
    • Economy (1 business day)
    • 2 Day Shipping (1 business day)  
  • Saskatchewan:
    • Economy (2 to 3 business days)
    • 2 Day Shipping (2 business days)   
  • Manitoba:
    • Economy (2 to 3 business days)
    • 2 Day Shipping (2 business days)  

    Please note: postal codes with "0"& "O" will require one extra business days or more for delivery

     

    • I made a mistake on my order; can I correct it?
      • If you have made a mistake in your order, you may correct the order if it has not been fulfilled by contacting us at service@allo.ca. Allo usually fulfills orders within 1-2 business day(s) upon receipt. However, once the order is fulfilled, we cannot correct any details of the order. We sincerely apologize for the inconvenience this may cause you.  
    • I’d like to modify my order; can I change it?
      • If you would like to modify your order, you may change the order if it has not been fulfilled by contacting us at service@allo.ca. Allo usually fulfills orders within 1-2 business day(s). However, once the order is fulfilled, we cannot modify/change any details of the order. We sincerely apologize for the inconvenience this may cause you.
    • I’d like to cancel and refund my order; can I cancel and refund?
      • Orders cannot be cancelled once the status has been updated as “fulfilled”. By placing an order with Allo, you acknowledge that the item order and delivery information is accurate.
      • Unfortunately, Allo cannot provide a refund even if the order is cancelled prior to fulfillment. Allo usually fulfills orders within 1-2 business day(s). We sincerely apologize for the inconvenience this may cause you.           
      • If you have additional issues and concerns regarding cancellations, please do not hesitate to contact us at service@allo.ca.  
    • Can I ship my order to a Post Office (P.O) box?
      • P.O. box orders can only be serviced through Canada Post by selecting Canada Post as your shipping option at checkout. 
      • If an order has been placed with a P.O box address with FedEx, we will have to cancel and refund your order with a notification sent to you. A new order with a valid residential address will have to be made to be fulfilled successfully