ALLO Products FAQ
Before using any Allo vaping device you should always read and understand the user manual found in the box with the device.
Allo Canada FAQ
Who is Allo Canada?
Allo Canada is an e-cigarette company, based out of Canada, aiming to eliminate combustible cigarettes from the world.
General Product Care FAQ
Where are Allo devices and e-liquid made?
Allo devices and e-liquid are designed in Canada and manufactured in China.
How should I store my Allo devices?
Allo products should be stored in a cool, dry place away from household chemicals and direct sunlight. Do not expose Allo products to an environment with excessive heat. Contact with high temperatures will damage the battery, which will cause malfunction and could result in fire, explosion, or release of harmful substances. Do not store Allo products in a sub-freezing environment, such as a freezer.
Are Allo products gluten-free?
Allo products are confirmed to be free of gluten contents. Contact firstname.lastname@example.org for other allergen-related concerns.
Are Allo products nut-free?
Allo e-liquid does not contain common allergic chemical or compound. So, in general it is unlikely for a consumer to have an allergic reaction to Allo products. However, nut allergies can be unique from person to person. We would suggest that consumers should be aware and self-monitor their response to vape products. Contact email@example.com for other allergen related concerns.
What is Allo e-liquid made of?
Allo’s e-liquid is made of propylene glycol, vegetable glycerine, flavour concentrate, and variations of nicotine. Allo does not use any diacetyl.
Do Allo products contain mint or menthol?
Most Allo products have some mint or menthol in the e-liquid. This is an element our users enjoy about Allo products as it prevents our e-liquid from being overly sweet, while still providing high quality flavour.
The amount of mint/menthol may vary depending on the flavour. Contact firstname.lastname@example.org for more information.
What is the difference between closed-pod and disposable vapes?
Allo’s closed pod device contains two components: a pod and the vaping device. The device is easy to use, requiring no manual replacement of coils and is easily rechargeable with a USB-C cord. Allo’s pods easily fit into the device to allow for hassle-free assembly. When the pod is empty, simply dispose of it and insert a new one. Browse Allo Sync here.
Allo Disposables are all-in-one ready-to-use vaping devices, with the e-liquid tank built directly into the device (requiring no assembly). It is designed to be a one-time use and should be disposed of once the e-liquid is depleted. Browse Allo Ultra disposable devices here.
Closed-pod (Allo Sync) system FAQ
How do I use Allo Sync?
Please follow these easy steps on how to use your Allo Sync device:
- Ensure that your Sync Device is fully charged before first use.
- Remove the SYNC pod from the blister pack.
- Your SYNC Pod is equipped with a push-activated freshness seal. Push down on the pod firmly until you hear a click. The coil will start absorbing the e-liquid. For optimal flavour and performance, allow the coil to absorb the e-liquid for 1 (one) minute before proceeding to the next step.
- Insert the SYNC Pod into the SYNC Device. If the pod successfully connects to the device, the “A” logo will flash one time.
- To begin your vaping experience, draw on the SYNC Pod mouthpiece. The device will self-activate and begin producing vapor. While drawing, the “A” logo will light up.
These instructions are for Allo Sync pods only. If using other S- compatible pods with your Sync device please see manufacturer’s notes for best use.
How do I charge Allo Sync?
Always allow the SYNC device to come to room temperature before charging if the device has been exposed to heat or cold environments. Do not exceed the recommended charging time of 1.3 hours. When charging, the indicator light will glow. Please use the original Type-C USB charging cable provided. Please use input voltage DC 5V.
If you still have any questions about the Allo Canada brand or products, our customer service team will be happy to help you.
Lost In Transit
In the event that a package has exceeded its estimated delivery date by more than 21 business days, please notify us at email@example.com and we will open up a claim on your behalf as the shipper of the item with the courier company.
Incorrectly Marked as Delivered
In the event the package is marked as delivered without having been received, please connect with anyone who might have retrieved it on your behalf (Ex: Concierge, Family Member, Roommate, etc) and review your tracking information to ensure that it has not been made available for pickup before contacting us with your inquiry. If you are unable to locate your missing package, you must notify us within 5 days of the marked delivery date in order to file a claim.
In an event if your package arrives damaged, please reach out to our customer service team within 5 days of delivery. We may initiate an investigation on a damaged package and you may be required to submit pictures of the condition the package arrived in. The courier may reach out to you for an inspection. Please monitor your emails and respond to communications from Allo and our courier partner.
A courier investigation may take up to 15 business days, or longer in complex cases. Unfortunately, we must wait until an investigation has been completed before resending or refunding the order.
For any inquiries relating to lost or damaged packages, please contact firstname.lastname@example.org for assistance.
All taxes will be applied subject to federal and provincial tax legislation.